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Frequently asked questions

Who are DE NOOD?

DE NOOD has been manufacturing exclusive exterior lighting for 85 years, using high-quality materials like copper, brass and bronze. We combine craftsmanship and tradition with modern lighting techniques and materials. This guarantees high-quality fittings with a long lifespan. You can find our lighting in many municipalities, at royal palaces, castles and historic buildings, as well as modern villas and country houses.

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Who is DE NOOD Group BV?

DE NOOD Group BV is the parent organisation of the three subsidiaries DE NOOD B.V., Duurzaam Zeeuws Licht B.V. and KARELS Buitenverlichting B.V.

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What are the opening hours at DE NOOD?

The opening hours of the DE NOOD head office in Middelburg are as follows:

Monday to Friday from 07:30 to 17:00. Our company is closed on Saturday and Sunday.

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Does DE NOOD have a showroom?

DE NOOD has various showrooms. Please refer to our offices for locations and opening hours.

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Who is responsable for administration?

Do you have questions for our (financial) Administration please contact Evalien Gabriëlse. You can reach her at + 31 (0) 118 657586 or via evalien@denoodgroup.nl.

Reachable on Monday, Tuesday and Thursday.

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WWhat quality marks does DE NOOD have to guarantee the quality of its services?

DE NOOD has been ISO 9001:2008 certified for many years.

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Do DE NOOD lanterns comply with the CE standards?

All DE NOOD lights have CE stickers, which is mandatory for products that comply with CE standards.

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What is a fitting?

A fitting, or "armature" to give it its professional technical name, is a lantern or lamp or other lighting unit, generally referring to the casing of the light. (The term "fitting" can also refer to the actual mechanism that the bulb is screwed into, but the distinction should always be clear from the context on this website.)

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Why should I choose a DE NOOD fitting or a DE NOOD lantern?

Exclusive top-quality designs with extremely long lifespans are the reason why DE NOOD fittings are a favourite with private individuals, municipalities, landscape architects and project developers. DE NOOD has more than 86 years' experience. The satisfaction of each and every customer is very important to us.

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Why are all your products made of copper?

Nearly all DE NOOD lighting is made of copper. Copper is the oldest metal known to man. This metal has a very long lifespan and a warm look because of its red colour. Copper discolours in the open air due to the influence of various weather conditions. This creates a solid (green) oxide skin, also known as a patina layer, which protects the material.

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What can I do to combat copper discoloration?

If used outside, the lantern should be given a varnish coating.

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What colours can I use for varnishing or painting a lantern?

DE NOOD lanterns can be coloured in any required normal colour on the inside and outside.

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I've seen one of your models, but I don't know its name.

You will find nearly our entire collection of lanterns in our product catalogue. You can sort the collection by various characteristics to look for further details. The fitting that you are looking for will be displayed, including all its details and its name. If that doesn't work, please do not hesitate to contact our staff. They will be pleased to help you further.

 

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Can a lantern be modified to suit my requirements?

If you have seen a lantern in our collection and you want to have it modified to suit your own requirements and style, this is no problem for DE NOOD. We supply customised work and we enjoy thinking the problems through with you.

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Does DE NOOD lighting have a guarantee?

Because DE NOOD uses high-quality materials like copper, brass and bronze, high-quality results are assured. These materials and the skill with which they are processed with makes it possible for us to give a lifetime guarantee on our lighting. In addition, all outdoor lighting has a 'Certificate of Authenticity', which shows that the lantern was really made by DE NOOD.

 

If DE NOOD lighting is used as street lighting (public lighting), a 30-year warranty period applies. This is on the condition that it is maintained by an organisation recognised by us.

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The paint on my lantern/pole/wall bracket is damaged. How can I solve this?

If the paint or varnish on the lantern is seriously damaged, it has to be resprayed by DE NOOD. If this is not the case, you can (carefully) touch up the lantern using the appropriate varnish or paint colour. You can repaint wall brackets and lamp poles yourself in the appropriate colour, either wholly or in part. When you purchase a light, we always state which paint colours are available.

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I’ve seen a light that I like on your website. I'd like to know how it would fit in with my house/garden.

If you have seen an attractive DE NOOD fitting on our website or somewhere in your neighbourhood and you are curious about how it would look in your own living environment, we have a practical solution with no obligation! Send a photo of your premises* or garden to klantenservice@denood.nl, indicating which fitting you are thinking of and where you would like to install it. Our graphical department will then process a drawn 3D model of your fitting into the picture. It lets you see how a DE NOOD light fitting can fit in your living environment!

 

* Preferably a picture of the front of the house or location where the lantern should be installed, at a high resolution.

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I have premises/a house/a garden and I’m looking for suitable exterior lighting. Can you advise me about this?

We would be delighted to help you choosing the most suitable exterior lighting. You can consult our product catalogue, but we also have a more practical solution with no obligation. Send a photo of your premises* or garden to klantenservice@denood.nl, indicating which fitting you are thinking of and where you would like to install it. Our graphical department will then process a drawn 3D model of your fitting into the picture. It lets you see how a DE NOOD light fitting can fit in your living environment!

 

* Preferably a picture of the front of the house or location where the lantern should be installed, at a high resolution.

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I have seen a fitting on your website, but I would like to see it in real life.

There are various options for viewing DE NOOD® lighting in real life.

1. Showroom

You are always more than welcome in one of our showrooms. If you visit our showroom in Middelburg, we can show you our workshop, if you want, so that you can see with your own eyes how much the skilled DE NOOD craftsmen love their work.

 

2. On site

You can contact DE NOOD to make an appointment with one of our account managers. They will be delighted to show you a number of models at your house or on site, with no obligation.

 

3. Town walk

DE NOOD has been manufacturing street lighting and outdoor lighting for 85 years. We are very proud of the fact that these many years of experience mean that DE NOOD® lighting now adornsstreets and living environments throughout the Netherlands. For this reason, we set up special town walks that let you view our lighting in your neighbourhood too.

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How can I request a quotation?

You can contact our office in Middelburg for a quotation with no obligation.

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Can I contact DE NOOD for special projects or customised work?

DE NOOD also supplies custom-built work. If you have come up with your own design, but don't have any idea where to have it manufactured, you've come to the right place We consider every project to be a special challenge and do our best to make the customer's dream come true. We can convert special designs that are supplied by you - in whole or in part - into a DE NOOD product. We enjoy thinking the problems through with you.

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Can I contact DE NOOD for restoration or reconstruction work?

If the lighting involved is made of copper or brass, DE NOOD can carry out the restorations. It is even possible to reconstruct such lanterns entirely from scratch.

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I've found an old picture with lighting on it. Can it be reconstructed?

DE NOOD's skilled craftsmen are known for their reconstruction work, combining their skills with information obtained from investigations and old photographs. This guarantees excellent results.

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What lighting technology is the best choice for me?

By default, we supply our lanterns with an E27 fitting at the top or at the bottom of the lantern. This is often insufficient for public lighting. The best lighting technology for you to use will depend on a large number of factors. Because of our close cooperation with Philips, we are able to advise you about this and always offer you the latest and most energy-efficient lighting technique.

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Incandescent light bulbs are no longer on the market. What is the alternative?

Incandescent light bulbs are gradually no longer being manufactured, although they will still be available in the coming years. Energy saving bulbs and LED lights, which use the same E27 fitting, are being put on the market instead of the old incandescent light bulbs. We are working very hard to improve the mostly appearance of these light sources, which is often rather ugly, and give them the look of the familiar light bulb.

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What is the advantage of LED?

LED lighting has an extremely long lifespan and is very energy-efficient, although the purchase price is still rather expensive.

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What is the advantage of LED?

LED lighting has an extremely long lifespan and is very energy-efficient, although the purchase price is still rather expensive.

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Is LED advanced enough to be used in public lighting?

Numerous projects using LED lighting are being developed, but they are often experimental because there are still a lot of questions about light colour, light dispersion and how people experience this type of lighting.

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I need lighting schedules for my project. Have you got those?

We have a number of lighting schedules for our lighting. The lighting schedules that we currently have available can be found on the product page of the product in question. Given the many options that we offer, in terms of the models, the lighting technology and the glazing, we only have lighting schedules for the most common combinations.

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What is the delivery time for your products?

The average lead time is 4 to 6 weeks after the order has been placed.

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What are your terms and conditions of delivery?

Our terms and conditions of delivery are those of the Metaalunie (the Dutch association of metalworking companies).

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Do you install the lighting when you deliver it?

DE NOOD delivers the lighting using its own transport, but it does not install it. However, DE NOOD's sister company Duurzaam Zeeuws Licht can do it for you. For more information, please refer to www.duurzaamzeeuwslicht.nl

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What does DE NOOD do to ensure environmentally friendly production?

DE NOOD takes its environmental responsibility seriously. The materials used by DE NOOD to manufacture its lighting are fully recyclable. DE NOOD is even prepared to take back its old lanterns. Our products are greener and cleaner than all other types of outdoor lighting.

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